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How will a workplace deal with urgent requests received either late in the afternoon or early in the morning when the employee working flexible hours is not at work?

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How will a workplace deal with urgent requests received either late in the afternoon or early in the morning when the employee working flexible hours is not at work?

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There are a number of options which may be considered when this situation arises, including: • introducing buddy systems where another employee is able to reply to urgent queries and provide information on other employee’s work projects • exploring whether there is flexibility in employees’ work hours to respond to emergencies and unforeseen deadlines • discussing whether employees are available to receive calls after they leave work (but within the ordinary spread of hours) in the case of an emergency or urgent request.

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