How will a union agreement affect the structure and staffing of the hotline unit?
The answer to this question depends on the terms of the union agreement. Generally the choice and design of delivery systems is the prerogative of management. However, the union agreement may preclude using contract labor or laying off existing staff in order to hire hotline staff. The program may have to require existing staff to serve regular shifts on the hotline. j. Can hotline staff be hired as independent contractors? Hotline attorneys have been hired as independent contractors by some programs. Interpretation of guidelines issued by the IRS has led some programs to avoid using independent contractors but it is certainly possible to design a hotline where at least some of the staff are independent contractors, particularly if they work out of their own homes or offices. Some factors and examples delineated by the IRS in determining whether a person is an employee or independent contractor are: • Behavioral Control-whether the business has a right to direct and control how the wor
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