How will 9-1-1 service for Canadian cell phone users change with this new technology?
A. The wireless industry and the public safety community have provided further location identification information for Enhanced 9-1-1 (E9-1-1) service for cell phone users. Previously, a 9-1-1 call taker would have received the cellular phone number and the location of the nearest cell site or cell tower when a call was placed to 9-1-1 from a cell phone. Now, in addition to the phone number, the call taker will receive more precise information based on the longitude and latitude coordinates of where the handset is located. This new technology provides the approximate location of the mobile handset but does not provide an exact “pinpoint location”.
