How widespread is secure messaging?
Many factors are contributing to the adoption of secure messaging in healthcare. Consumer demand is growing. Research indicates that approximately 67% of U.S. adults overall have Internet access at work or at home, and 80% of them seek health information online. 90% of online consumers want to communicate with their doctor online. Nearly a third say they would switch doctors for online access. As the healthcare industry asks consumers to play a bigger role in managing their own healthcare — including their healthcare dollars — consumers are demanding access and information. Physician demand is growing as well. Due to HIPAA, the percentage of physicians using secure messaging instead of e-mail has grown nearly 20% between 2003 – 20051 Health plans are driving adoption as well. They are aligning physician incentives with clinical IT solutions that enable quality of care and patient satisfaction. The American Medical Association now offers a CPT code for secure online consultations, allow
