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How to teach rural people to do BPO work? Should we be soft, or rude to them?

April 26, 2017bpo Education people Reference rude rural soft teach Teaching

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How to teach rural people to do BPO work? Should we be soft, or rude to them?

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Rude is not the opposite of soft, rude is rude. You should never be rude to anyone intentionally. Be firm (you are teaching, they are learning) but approachable so that they can ask questions if they need to.