How to return Faulty or incorrect goods?
For goods received that are not as ordered or are faulty, please email us stating the order number and nature of the problem. Our customer services will reply you within 24 hour with return procedures. 5- How to exchange the goods? 5.1 – To exchange items purchased online, you will need to return items for a refund and then re-submit a new order. Please note that this will incur the standard postage (outside UK mainland) and packaging charges of a new order. Unfortunately, any discounts that were valid at the time of your purchase will no longer be valid. 5.2- We take care to ensure that all our goods are durable. Please bear in mind, however, the level of durability must be appropriate to the nature of the goods. Goods will not be regarded as faulty where they are damaged through inappropriate use. 5.3- In particular, whilst rhinestones and sequence beadings are attached correctly to the upper and the heel of shoes, over time and through normal wear the rhinestones may loosen and the
