How to refund a product?
Several conditions must be met before Crocs shoes will refund an item. We also offer partial refunds if conditions for a full refund is not met. Also note that some of our items are non-refundable. You should also call our Customer Support Hot-line and one of our customer representatives will be glad to clarify for you. We only allow a complete refund for items that have problems caused by Crocs shoes. This means that damaged items not caused by Crocs shoes cannot warrant a full refund. If the returning package doesn’t include all the accessories and parts it was shipped with, the cost of the accessories and parts will be deducted from the total product price and can only warrant a partial refund.
