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How to make a claim if the product purchased by distributor or customer is of inferior quality or manufacturing defect?

April 26, 2017claim customer defect distributor inferior manufacturing Product quality

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How to make a claim if the product purchased by distributor or customer is of inferior quality or manufacturing defect?

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Distributor is required to return original invoice/ shipping document together with damaged products to the company within the period from original purchase as determined in Product Exchange Policy. The Company may arrange to ship the replacement as soon as the returned item recognized as defective of manufacturing quality.