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How To Fix A Possible Maytag Neptune Front Load Washer Problem?

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How To Fix A Possible Maytag Neptune Front Load Washer Problem?

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My customer has a maytag front load with the same problem.I took the hose off the pump but no water is draining out.I spin the tub buy hand and you can hear as well as feel the resistance from the water that is still in the appliance.

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