How to deliver bad news in a business?
The main purpose of bad-news message is to convey unfavorable information without alienating the other person. To accomplish both ends, you must consider the other person’s feeling if they get the bad-news [I mean, try be in their shoes for a while]. Bad-news message can be based on either the indirect or direct plan, depending on the circumstance. The indirect plan is used on ban-news which can cause a big impact on the receiver , it begins with a buffer and moves to the reason; it will then state the bad news and closes on a courteous note that may suggest other options for the other person receiving the bad-news. The direct plan is always used on bad news with less impact on the receiver; it begins with a clear statement of the bad news and latter moves to the reason and then provides a courteous close. When you’re going to deliver a bad news message, you must address one major issue: [1] what tone will be used to make the message effective but not harmful? With the right tone, you
