How to define qty tactical / operational people in a purchasing department?
I’m leading a (Purchasing) department within a Shared Service Center. The team consists of 12 people (excluding myself). Of these 12 people, 2 perform on a tactical level (advising customers, supplier selection etc.) and 10 have an operational role (make sure the orders from customers are dealt with in time and basic market knowledge. App. 45% of all orders are run through the department. In the beginning it was defined that 2 tactical buyers should be enough. We are promoting ourselves (in order to come to 100% control of spend) and customers are making more and more use of our expertise. Two tactical buyers is no longer enough. I expect I need 4 tactical buyers this year and total of 5 next year (from 2 now) this is a gut feeling which I think is accurate, however, in order to get it done, it needs to be approved by higher management and the employee council. Higher management is aware and agrees with expanding, as long as it can be clearly quantified. For this there needs to be a re
