How to convince colleagues and managers?
One should be conscious of the fact that convincing everyone is difficult or impossible (at least in the beginning). Key players a critical mass need to be won over (e.g. personnel managers; financial managers; leaders). Without the full support of the management, you should not consider starting such an exercise. A way to obtain their engagement is to focus on What is in it for people / management: find convincing arguments. Subsequently support can develop/grow at a larger scale (quality rarely starts in the whole organisation….). Please note that support for quality very often evolves from a sceptical approach/ attitude to a certain degree of enthusiasm at the end of the self-assessment.
