How to Avoid the ‘Negative Filter’ By Jonae Pistoresi, Merced College Business and Marketing Instructor Have you served a customer and, for whatever reason, a negative thought about them pops into your head?
Jonae Pistoresi is a Business Professor at Merced College. She is the founder of the Customer Service Academy, an award winning program that delivers customer service training through over 75 California Community Colleges for businesses and organizations. The Greater Merced Chamber of Commerce partners with the Merced College Customer Service Academy each month to deliver professional development training. For more information on the next workshop, visit customerserviceacademy.org. Jonae can be reached at (209) 384-6051.
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