How to automatically send reboot requests to my provider during downtime?
You can use our service to automatically send email to your provider during downtime, to request a reboot, or any additional investigation. The steps explained below require you to have a Professional account: • Login to your account. • Go to Contacts -> Notification Template. • Click “Add New Notification Template”. • Change “Template Name” to something intuitive, eg. “My Provider”. • You may want to change “From” to your own email so that your provider can reply directly to you. • Change subject to something that catches attention, eg. “URGENT: Please reboot my server”. • Change message to include all details you need you supply to your provider, eg. IP address, server ID, rack ID, login, steps to restart service or server etc. • Save the template. • Go to Contacts -> Add New Email Contact. • Enter your provider’s emergency email. • You may want to disable sending ‘up’ notification to your provider, ie. just send the reboot request when your website/server goes ‘down’. • You may want
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