How sophisticated is the Internet commerce done by Australian business?
Of the businesses which had established a web site and were earning income from the sale of goods and services via the Internet or web during the financial year to June 2001, there were varying degrees of sophistication in the Internet commerce facilities they offered. For example, on their web sites: • 39% have on-line ordering • 14% have on-line payment capabilities • 11% offer secure access or transactions (eg secure socket layers) • 10% have shopping cart facilities. However, half of the businesses which received orders via the Internet during 2000-01 had established a web presence without any of the above four features. Consequently the Internet commerce facilities they offer are unlikely to be sophisticated. Interestingly, only 8% of businesses earning income from the sale of goods and services via the Internet or web have the facility to integrate the processes with their back end systems . This appears very low and would presumably be an area where businesses stand to gain effi
