How should we address a vendor who is not honoring specified delivery date?
State agencies should initially make verbal contact with the vendor regarding a problem in contract performance. If the complaint remains unresolved, the agency sends a formal complaint (Deficiency/Complaint Form) to the State Purchasing Office. State Purchasing will send the vendor a letter, with a copy of the complaint report, asking the vendor to investigate and respond within a time frame. If the matter cannot be resolved, a Contract Controversy Hearing will be held.
