How should receipts be registered and booked?
In order to establish stable relations with customers, the accounting and registration should be done by the unit selling the products. This makes it possible to reply to complaints flexibly and take into account the needs of users. In some statistical institutes receipts do not flow into the budgets of these units, but are booked on a central account. It should be stressed that if receipts were booked directly the divisions concerned would be encouraged in their motivation to sell good products and services on the market. In the Federal Statistical Office we agreed on a budget share of 70 per cent for the unit which provided the information service (and 30 per cent overheads).
