How should I deal with Netiquitte violations?
There are as many different opinions on this issue as there are system administrators. The general rule, however, is quite simple: a single complaint can probably be safely ignored as a dispute between users and not true wrongdoing on the part of your user. Multiple complaints should be investigated, and proper warnings given. Only after a user has received complaints about multiple incidents should his account be in true danger. As a general rule, your user is innocent until proven guilty. Many obnoxious groups, such as the infamous alt.syntax.tactical crowd, will complain to you about a perfectly innocuous user in an effort to get her or him kicked off. The law firm of Canter & Seigel was kind enough to tell us all about their Immigration Law services a few months back. Many of us appreciated their help so much that we wrote to thank them personally for the information. 🙂 Unfortunately, so many people were so effusive in their thanks that they filled up the entire mail disk of C&S’
