How should billing discrepancies or disputes be handled?
Generally, the cardholder should resolve any discrepancies directly with the original vendor and request that credits (or additional charges) be processed in time for the next billing cycle. Just as with your personal credit card, any disputes that cannot be resolved directly with the vendor and must be filed with Bank of America. The cardholder must fully document the problem on the dispute form that is on the reverse of the statement and mail to the address that is indicated. Fairly strong consumer protection laws are in place to protect you (us). Such disputes must be filed in writing within 60 days, acknowledged by Bank of America within 30 days and resolved within 90 days. Back to top.
