How should an employer prepare for a behavioral interview?
Employment specialists, such as twenty year veteran specialist Jennifer Eldridge, of Employment Support Services, suggest that an employer in the hospitality industry begin by looking at the mission statement and vision of the company, when creating the questions that can be asked of candidates. Employers can pull key words from the vision and mission statement, which state the core value that is held by the company. If customer satisfaction is a keyword; the employer might create an open question such as “Tell me about an experience you had with an unhappy customer.” After reviewing the vision and mission statement of the company, an employer should review the specific job description of the position being interviewed for. The owner of a reputable hotel and restaurant has stated that he considers punctuality essential to the job, and asks questions such as “Tell me about a time that you were late for work.” A list of ten or twelve questions should be developed, to prepare for the inte
