How should a public body deal with telephone inquiries from students about information about their own record?
• The institution should satisfy itself of the identity of the person calling, perhaps through questions based on the student record the answers to which only the student is likely to know (e.g. courses taken, name of faculty, student number). Address and phone number are not sufficient proof of identity, as they could easily be known by others.
Related Questions
- How should a public body deal with telephone inquiries from students about information about their own record?
- Is the agency or body required to make the record or minutes of a public proceeding available to the public?
- Is the public body or agency required to keep running minutes or a record of a public proceeding?
