How should a leader communicate results?
Results, whether financial or operating results, are about the achievement of promised goals. The inclination for organizations is to interpret them as who wins and who loses. CIOs who issue a lot of blame cause people to cover up things they believe they will be personally blamed for. The medicine for that is to separate individual performance from the analysis of results around operating goals. Look at operating goals more diagnostically — what went wrong, as opposed to who did something.
