How should a clerk assist a non-English speaker at the counter or window?
The clerk may utilize a qualified interpreter who may already be at the court or, if none is available, a telephone interpreter to facilitate communication. The clerk should provide exactly the same information, no more and no less, to the non-English speaker as he/she would to an English speaker. This is referred to as the principle of equal footing – putting non-English speakers on equal footing with English speakers.
