How safe is my personal data? Can my booking information be seen by any unauthorised third parties?
A. All personal data are processed and stored according to up-to-date security standards by Star Alliance and its partners. The data transfer between your browser and the Star Alliance system uses a secure and encrypted connection (using SSL and https). Please note that ‘https’ cannot be seen in the URL if you access Book and Fly via staralliance.com, as this is an overlay solution of the tool, which shows a generic URL. However, also in this case the connection is secure and encrypted from the process step ‘Enter personal details’. On the overlay, you can check the security of the connection if you right-click on the screen of this process step and select ‘view source’.