How rigorous should the measures be?
Outcomes are about settings targets. Experience indicates that agencies that set ambitious targets often get better results from their programs. And setting ambitious targets tends to drive quicker learning about what does and doesn’t work. Q: Don’t we run the risk of being held hostage by a framework of our own creation? A: Results management done well is liberating. The challenge is to step back, think about what outcomes have meaning for your community, establish goals and targets, and then rewrite work plans so that program assessments reflect what is or isn’t working. What’s liberating about this approach is that the more the agency knows about what it’s doing and why, the stronger its position. It’s far preferable for an agency to determine what it should be doing and what it does well, than for an outside entity to be dictating to the agency how it should work with its local community. Q: What’s in it for the CAA’s Board of Directors? A: Information generated from results-orient
