How responsive must the cable companies be to service repair calls?
The New York City cable contracts require that companies respond to all service calls regarding major outages, service interruptions, and poor service within 24 hours. Malfunctions must be corrected as promptly as possible, but in all events within 48 hours after notice. However, service repair and service interruption appointments requested after 4:00 pm on a Friday must be scheduled on the next business day.
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