How reliable is the delivery of messages from Notify NYC?
While every effort has been made to ensure reliability of the systems the City uses, delivery of Notify NYC services is heavily dependent on external networks and providers outside the City’s control. The City is actively performing outreach with service providers to make sure accurate messages get to you. However, below are some examples of service limitations. Email: While email is often the fastest way to deliver information, your ability to receive emails may be disrupted if the networks are damaged or at maximum capacity. Text Messages: Wireless data networks can also be compromised by outages and high traffic volumes. Additionally, most wireless carriers do not guarantee the timely delivery of text messages, nor do they guarantee text messages will be received at all. Contact your wireless service provider or review your contract to see how these policies might affect your ability to receive text messages from Notify NYC. Telephone: This method sends pre-recorded messages to your
