How reliable is a hosted voice service?
Due to the inherent resilience and reliability of our platform, LightEdge Hosted PBX voice service includes guaranteed performance and availability levels in our service agreement. Our service operates in a carrier-grade environment that is as reliable as your current telco carrier. The BroadWorks platform uses a “clustered” architecture and backup power sources so that call processing will hop from one server to another upon failure. This is one of the great benefits compared to a premise-based system like a PBX, which would have a huge impact on your business if it failed.
