How quickly will the application software be certified against a new major version release of the database subsystem?
Remedy utilizes different technologies and languages to develop the variety of platforms and technologies we support. Some of the languages are C, C++, Java, XML, etc. Some of the tools utilized in development are Visual C++, Visual Caf, Dream weaver, and the like. We generally support the versions that the vendor supports in their mainline support (not extended maintenance support). We always try to support a major release relatively soon after it’s introduced. For example, if PeopleSoft releases a new version, our integration would be reviewed out against it. Should development work be required, it may be deferred until the next release (maintenance, update, major) of our product.
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