How quickly do products need to be returned for exchange or refund ?
Returns need to made within 7 days of delivery and the item should be unused and its original packaging, where possible. With some products, such as mattresses, we do extend the period of time before a return needs to be made, so that customers are able to test the suitabilty of the product thoroughly, but this does need to be agreed with us in advance. We do also appreciate that things like holidays or travel can make it difficult to return an item within the 7 days, so we do remain flexible and try to be as fair as possible.
