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How quickly do I have to respond to be classed as ‘responding promptly to enquirer’s e mails’?

April 26, 2017classed enquirer promptly quickly respond

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How quickly do I have to respond to be classed as ‘responding promptly to enquirer’s e mails’?

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We’d ask that you normally respond at least within 24 hours. However, obviously sometimes you’ll slip below this threshold and therefore we have built some flexibility into the system. Also, if you are away on holiday without access to the internet, you will be able to inform us that you’re away, and the system will not penalise you for not responding.