How quickly did the City respond to flooding calls made to the 3-1-1 Contact Centre?
The City responded to 3-1-1 calls from residents within minutes. First Response crews of the City’s Environmental Services Department were dispatched at 4:30 p.m. on Friday, July 24. Surface Operations responded by 5 p.m. to calls of washed out roadways. Extra Surface Operations staff was called in to help unblock culverts. First Responders’ initial focus was to respond to reports of flooding on roads in Kanata and West Carleton, and basement flooding, predominantly in Kanata-area homes. Wastewater Collection staff was on the road completing their regular work in the area and called in more staff at approximately 7 p.m. The Wastewater Pumping Station Unit was activated at approximately 5 p.m. when the alarms were activated at two west end pumping stations. Regular staff handled both issues and two other staff members were called in at 6:30 p.m., three more staff at 8:30 p.m. and another staff member at 11 p.m. Staff worked throughout the night.
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- How quickly did the City respond to flooding calls made to the 3-1-1 Contact Centre?
