How quickly can Vitalair deliver oxygen cylinders?
Our standard response time is normally 3 days.During the initial few weeks ofthe new arrangement (Feb/Mar) the delay will be longer. During this period patients and clinicians should continue to use the old system of FP10 prescriptions and cylinders supplied by community pharmacists. BOC has introduced the latest scheduling software which will predict patients’ usage patterns. We will therefore be able to deliver oxygen to patients in a regular, set pattern such as every Wednesday or every Friday. Until we have built up patient’s usage patterns, we are asking patients to check how much gas they are using and to contact us to order a replenishment cylinder well in advance. If patients find that they need oxygen urgently (ie an emergency) then we can respond within 4 hours.
