How often will my Crystal Ear® or Crystal Ear Open need to be serviced?
A. It depends on how it is used and maintained. We see some units a couple times per year but the vast majority only get serviced every couple years or longer. The key is earwax. Wax intrusion into the unit or sound tube causes the device to work harder, reducing battery life and eventually causing complete failure. Users should get periodic exams of the ear canals to be sure earwax is not accumulating. There are good over the counter ear canal cleansing products your medical doctor can recommend. Controlling earwax greatly reduces the need for servicing.
