How often is the Case Manager contacted? Is there follow-up communication as well?
The case manager is always kept in the communication “loop” throughout the process. After a case manager calls in a referral they will receive an e-mail or fax reconfirming the order, including rates, if applicable. We send a final e-mail after the item has been delivered and our follow-up is completed. Nursing referral notes are faxed to the case manager on an as needed basis.
