How often have FlexField customers had to get Oracle Support involved for COA-related problems?
We know of one situation. When the company created their new COA, they numbered the segments as 10,20,30, and so on, instead of 1,2,3…. Some E-Business Suite reports were not working properly. The customer created a new accounting flexfield numbered as 10, 20, and 30 the same way, recreated the problem, and Oracle pointed them toward a Metalink entry that said that the segment numbers could not have any gaps and that a 10,20,30 numbering schema would not work for many reports. When the customer renumbered their segments as 1,2,3… everything worked properly.
