How often have eprentise customers had to get Oracle Support involved for problems?
• We know of one situation. When a FlexField customer created their new COA, they numbered the segments as 10,20,30, and so on, instead of 1,2,3…. Some E-Business Suite reports were not working properly. The customer created a new accounting flexfield numbered as 10, 20, and 30 the same way, recreated the problem, and Oracle pointed them toward a Metalink entry that said that the segment numbers could not have any gaps and that a 10,20,30 numbering schema would not work for many reports. When the customer renumbered their segments as 1,2,3… everything worked properly. The problem was not created by FlexField. None of our customers has ever reported a problem that was created by eprentise. Most of the problems that our customers encounter are only noticed within the eprentise project because of the discoveries during Metadata Analysis, or because of their extensive testing after executing eprentise transformations.
