How often do bill acceptors jam?
With a state-of-the-art bill acceptor, virtually never. The biggest threat to kiosk revenues is a jam in the bill acceptor, blocking transactions and requiring service. Although unexpected situations can always arise, today’s advanced models are have very low jam rates. Reputable manufacturers have proven through field tests that their acceptors allow thousands of bills to pass through before a jam occurs. However, because kiosks are often unattended, there’s always the possibility of unexpected problems such as users spilling things or inserting foreign objects into the bill acceptor, which can cause a jam. To combat this problem and minimize downtime, choose a bill acceptor that is designed with an accessible bill path so the operator can “de-jam” quickly and easily. Your bill acceptor should have a user-friendly configuration and come with supplier training that teaches retailers and operators how to perform simple, at-the-machine repairs and routine preventative maintenance.
