How must a collector identify himself/herself?
When contacting someone other than the person who owes the debt, the collector must give his or her name or registered alias, but not the name of the agency (unless specifically asked). When contacting you directly, he/she must give either their name or registered alias or the name of the agency. A collector cannot pretend to be anyone except a collector and must tell the person who owes the debt that he/she is trying to collect the debt. An agency may not use any words or symbols in its notices to make them appear as legal documents when they are not. 6. Can a collector use profane, obscene or abusive language to me or my family? No. 7. Can a collection agency threaten me with arrest, imprisonment, or bodily harm? No. 8. Can a collection agency contact other people and discuss my bill? A collector may call others to locate you, but he/she may not discuss your account or debt status. He/she must give their name but not the name of the agency unless specifically asked for it. They may n
