How much training is needed for agents, supervisors?
DPTS Enterprise is entirely menu driven Windows based applications. If you have no previous predictive dialing experience, our normal training for the system manager requires about twelve hours. Agents can be trained in the basics in less than an hour. Appointment Scheduling requires another hour of training for agents. We have found that complete beginners can have campaigns up and running in less than two days from start to finish, and another day of “live” calling with the trainer present is very helpful.
