How much time do buyers have to wait before opening a case?
Buyers can contact eBay customer support at any time with issues or questions. However, we may ask buyers to wait until a reasonable amount of time after payment has passed before pursuing a case. In most cases, we will look at the total of:The seller’s stated dispatch timeEstimated transit time based on the postal service and the destination of the itemPlus an extra cushion of three days in most cases, to accommodate postage variabilityWhere the seller offered overnight postage and the buyer selected it, we will require only one day of cushion. Where the seller did not specify handling time or the postal service, we will not accept item not received cases until after seven days from the payment date (or ten days if the transaction is cross border).In the event of a national emergency or extreme weather conditions, we may at our discretion ask buyers to wait longer.Buyers can open an item Significantly Not As Described case as soon upon receiving the item but are encouraged to first co
