How much support is offered under the free 30-day implementation and training program?
Under the free 30-day implementation and training program, you will receive a call within 24 hours of signup from a dedicated customer support contact who will help you with all aspects of the setup process over the first 30 days of your subscription . All customers will receive at least one 30-minute training phone call per week. If you have signed up for a self-service or email support plan, you will receive up to 10 email support cases per month during this program with a 2 business day target response time. If you have signed up for a phone support plan, you will receive up to 10 email or phone support cases per month with a 1 business day target response time. Your dedicated customer support contact will be available to answer your questions as you complete the essential steps of your implementation including watching our training videos, setting up a provider, enrolling in electronic claims, sending your first batch of electronic claims, and having your claims accepted by at leas
