How Much ROI Value Does American Society for Quality Deliver to Its Members?
(544 words & table) By Ed Rigsbee, CSP The quick answer is a bunch! However, that is not the kind of answer that quality professionals generally desire. Today, armed with three years of data, I believe a have a substantive answer to this question. Over three consecutive years (2005-2007), ASQ invited me to attend the World Conference on Quality and Improvement to conduct two sessions per conference of my Member Value ProcessTM. A random sampling of ASQ member, conference registrants, was invited to the sessions. This is a process, one that includes art and science, in which I draw from a representative sample of ASQ members, their belief as to how much dollar value they receive from their ASQ membership on an annual basis. This gives a return on investment (ROI) number for the attendees. Most ASQ members spend under $200 per year on their membership and they receive about $10,500 in return for their investment. Thats over $50 in return for every dollar spent in ASQ membership. In anybo
