How much of the operating budget actually goes to service delivery?
In Fiscal Year 2010, 92 cents of every operating dollar goes directly to service delivery, with less than eight cents used for administrative expense. This high level of efficiency was achieved through $22.5 million in savings through furloughs, wage freezes, and reductions in certain contracts, printing and other administrative programs. Also, 240 back office positions have been eliminated through early retirement and attrition since 2007.
