How much notification would there be for any system downtime?
A. Our business model and one of the major selling points are based on no downtime during any maintenance period. This is achieved by running the service from 6 data centres, redundant design and replicating the data across several locations in real time. The operational resiliency is also guaranteed by the SLA. In event of any disruption of delivery for any unexpected reason, a real-time alert is automatically sent to the customer (such as an SMS alert). For example, the service can automatically alert the customer if there’s a possibility of mail delay longer than 10 minutes, even if no such delay will take place. The current service status can be checked at any time in the service status window. The customer is also provided with a service monitor tool allowing them to check the performance status of any of the 30 servers. The customer is also provided with a service monitor tool allowing them to check the performance status of any of the 30 servers. Additionally, at the end of each
