How much does education play a role in getting a job as a GM vs. previous customer service skills and a drive to do the job?
Customer service skills are a plus, but we have some fantastic GMs who have never done a classic CS job previously and just have a good head on their shoulders, a great deal of common sense and the desire to learn. We also look into the playing experience of each applicant. We want GMs who not only love the game, but who are also well versed in its content. High-end playing experience is preferred, but we also look at applications with experience in higher mid-range content.
