How much does ACD cost?
Aside from Monthly Recurring Charges (MRCs) for one or more published telephone numbers, costs include MRCs for each ACD position. In addition, each position requires a dedicated number for the exclusive use of accessing the ACD system to answer incoming calls. An additional (or existing) number at each position would also be needed to originate outgoing calls. With analog phones, an ACD number can only be used to answer ACD calls. Analog phones associated with the ACD service cannot be called directly. A typical estimate of costs for a four-person work group would look something like the following.
