How much do wholly customised bags cost?
Very rough guide only: about twice as much as you might have expected to pay if the bag already existed in his range. The exception is if he is interested in incorporating the design into his range anyway. Am I able to return a purchase that does not meet my expectations? Yes. If you are unhappy with your purchase (and you don’t have to express a reason) you have ten days from receipt to decide to return it (unused) for an exchange or a full refund (except postage). Customised bags may be an exception. Is it possible to see and feel the leather before committing myself to buying? Yes. If you are a UK customer, you need to send Henry an SAE specifying the design and colour range that you are interested in. It will help if you include your email address and phone number in case he has any queries. For oversees customers, make your request by email/phone/fax. Does the 28 day requested lead time mean that orders take the full 28 days before delivery? No. 28 days is a maximum. Most orders a
