How much can I save by outsourcing with Knoah?
Offshore outsourcing of call center activities to Knoah can save companies anywhere from 40-60% over maintaining those operations in the US. The amount of the savings really depends upon where the US client is located, as different regions have different wage rates for support people. It also depends upon the technical nature of the support task. More technical tasks tend to command higher priced folks and are ripe for more savings by offshoring. Finally, it depends on whether the call center is inbound or outbound. Outbound call centers tend to have lower skilled and lower paid individuals (i.e., telemarketing people) making the advantages of offshoring a bit lower.
