How Many Staff does it Take to Deliver Excellent Customer Service?
One, if you work at one of the South West’s leading retailers, HBH Woolacotts. Over fifty staff from the electrical retailer successfully achieved Customer Service qualifications with Cornwall College Business this month. The course in retail customer care was offered in partnership with Cornwall Retail Skills, which brought in national experts in retail sales and visual merchandising to talk to the team. Chris Hemmerle, Director of HBH Woolacotts, explained: “We are committed to delivering a high level of service and knowledge through everything we do and think it’s important to keep our customer service skills fresh in order to deliver the best possible service. Our employees are always willing to adapt and learn new things, and this Retail Diploma proved the perfect opportunity to do just that.” The company has eight retail outlets throughout Devon and Cornwall. To continue its success the management team within the business recognises the value of outstanding service and spoke to C
